Delivery Details - Important Notice

Mirrors, Spares & Small Items: These items are normally dispatched within 24 hours of purchase. Should there be stock or other issues, we will contact you directly either by telephone or email. To contact us about such purchases, please see our Customers Services page.

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Shower Models & Large Items: Once your order has been received and processed, we will contact you within 24 hours by telephone, to arrange a convenient delivery day and to confirm the delivery address with you. After this has been verbally agreed, we will send an email confirming the delivery date together with a copy of your sales invoice.

Should you not have internet access and therefore not have provided us with an email address, we will post your delivery confirmation and sales invoice copy to you. If you need to change the delivery date after having arranged and confirmed this with you, we will require 72 hours notice to effect such a change.

Where deliveries are made to offshore islands, the local delivery company will contact you upon receipt of the goods to arrange delivery dates and times. For deliveries in Scotland, deliveries cannot be specified to a.m. or p.m. slots. Please note that Fridays, especially preceding Bank Holidays tend to be busy times on the roads. To this end deliveries can sometimes be late due to the increased traffic. If your delivery is running late, please always contact us so we can get you an update on the drivers location and due time.

Note:  If after having confirmed a delivery date, you are not at the premises when the delivery is made, a re-delivery charge of £25 will be payable.

Depending on size, most shower units come in 3 or 4 separate packages and this is supplied on a palette and will arrive on a large tail-lift lorry. The delivery palette will be taken as near to your door as possible, but this will depend on any access restrictions (narrow gates, passageways etc). When confirming delivery, we request that you inform us of any further restrictions, that could effect a delivery to your location where perhaps a smaller vehicle would be more suited.

Please be aware that being a national courier service, the delivery drivers in general, are not permitted under Health & Safety or Insurance reasons, to remove the packages from the palette or help you to move them. Their only obligation is to deliver the palette, as near to your property as possible.

In instances where an individual driver may prove extra helpful, any assistance sought or offered in regard to the moving of the separate packages, will be entirely at your own risk as far as damage and/or injury is concerned. Accordingly and because the packages are both large and very heavy (2 man lift recommended), if you do not have a place to immediately store the palletised delivery, such as a garage, we recommend that you ensure two able bodied persons are available at the time of delivery to remove the items and move into a safe place.

Should you require details of the individual package sizes, please return to the page pertaining to the Model purchased and you will find these near the bottom of the page, under the Delivery Details heading.

Following delivery of your order, you are asked to check the packages upon arrival and inform us of any damage within 24 hours - see our Customer Services page. Your item will be fully insured against damage or loss, this is covered by the delivery company ONLY if the damage is noted and signed for as such at the time of delivery. You should check the delivery upon arrival. You have approximately 20 minutes allocated for the delivery to be offloaded and for you to inspect accordingly. If the delivery is damaged please inform the driver, note damages on the delivery form and contact us as per the details above.

A label with the following wording is normally attached to your delivery:-

Where damages are not visible at the time of delivery (i.e. delivery shows no sign of exterior damage but contents such as glass is later discovered to be broken), these damages must be reported within 48 hours of delivery. We WILL NOT accept claims for loss or damage under Warranty after this period of time. DO NOT store your purchase unchecked until you are ready to install, always check it within 24 hours.

YOU ARE ADVISED NOT TO BOOK YOUR INSTALLERS/S TO START INSTALLATION ON THE DAY OF DELIVERY.

Smart Price Warehouse - 2011