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Smart Price Warehouse - Customer Support Section
General Enquiries - Pre-Sales and After Sales
Please read through the various Support Options below before selecting the one that best suits your requirements:-
1. Very many questions about our showers, particularly regarding plumbing and electrical requirements and numerous other topics, can be found at our Knowledge Base section. Please Click Here.
2. To help combat spam emails and to deal with Customers direct queries more efficiently, an online Ticket System is in place with Freshdesk.
This also helps us to direct your questions to the right department quickly, plus retains all your questions and our answers in the one place, for future reference. To open a Support Ticket for your query, please click the image above or Click Here.
3. The Ticket Support System is the best way to make contact but if you need to telephone us, please do. The number to call for all departments is 0208-166-5994. Please listen carefully to all the Options before making the Extension selection. We do get busy most days, so please be patient or leave a Voicemail. Sales Lines Only are open Monday to Friday from 9am to 9pm, Saturday 9am to 6pm, Sunday 11am to 4pm. All Other Departments Monday - Friday 9.30am to 5pm ONLY.
4. Live Help - when available, this feature is available ONLY for pre-sales enquiries. It is staffed by a Sales Team member and therefore unlikely to be able to assist with post sales Support questions and technical information. To use Live Help please click the image opposite.
After Sales - Warranty Claims and Shower Spares
5. Warranty Claims. If you have general enquiry about product Warranties please use the Ticket Support System as detailed above.
Should you wish to make a Claim under a standard or extended Warranty, please note that all claims are dealt with ONLY by the relevant Supplier for the model purchased.
Please open a Support Ticket first and we're advise on the current procedure - thank you.
6. If you have purchased a shower from another supplier or are perhaps outside any Warranty period, SSP stock a range of shower spares for purchase online. Please use our Ticket Support System for questions as we do not provide Telephone support for spares enquiries.
To view our range of available shower spares, click the image opposite or Click Here