General Enquiries - Pre-Sales and After Sales Please read through the various Support Options below before selecting the one that best suits your requirements:- 1. Very many questions about our showers, particularly regarding plumbing and electrical requirements and numerous other topics, can be found at our Knowledge Base section. Please Click Here. | 
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|  | 2. To help combat spam emails and to deal with Customers direct queries more efficiently, an online Ticket System is in place. |
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This also helps us to direct your questions to the right department quickly, plus retains all your questions and our answers in the one place, for future reference. To open a Support Ticket for your query, please click the image above or Click Here. |
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| 3. The Ticket Support System is the best way to make contact but if you need to telephone us, please do. The number to call for all departments is 0208-166-5994. Please listen carefully to all the Options before making the Extension selection. We do get busy most days, so please be patient or leave a Voicemail. | |
| | 4. Live Help - when available, this feature is available ONLY for pre-sales enquiries. It is staffed by a Sales Team member and therefore unlikely to be able to assist with post sales Support questions and technical information. To use Live Help please click the image opposite. |
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After Sales - Warranty Claims and Shower Spares |
5. Warranty Claims. If you have general enquiry about product Warranties please use the Ticket Support System as detailed above. Should you wish to make a Claim under a standard or extended Warranty, please note that all claims are dealt with ONLY by the relevant Supplier for the model purchased. To determine your Supplier and their telephone number please Click Here | |
|  | 6. If you have purchased a shower from another supplier or are perhaps outside any Warranty period, we do stock a range of shower spares for purchase online. Please use our Ticket Support System for questions as we do not provide Telephone support for spares enquiries. To view our range of available shower spares, click the image opposite or Click Here |
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Schematic Plan Views - SP Range To see a schematic plan of a particular Model including all measurements etc., make your selection below and then click the image for a larger view. To return to this section, please click the browser back button. Schematic Plan Views - Premium Range PDF Installation Manuals - SP Range All our shower models when purchased, come with a fully comprehensive Installation Manual. However, there are instances where customers or their appointed fitters, require sight of the installation procedures prior to the delivery of their purchase. Similarly, intended purchasers often require pre-knowledge of the install process and thus with this in mind, we have made available, downloadable PDF versions of the Installation Manuals. You will require Adobe Reader installed to access these guides - this can be downloaded HERE. Warning: Legal action will be taken against any company or individual, found copying or using the installations manuals for purposes other than the installation of our directly supplied products. |
PDF Pre-Installation Guides - Premium Range  | Multi-Showers With Steam | Rimino Primo - Napoli Primo - Sorrento Primo - All Models/Styles |
| Download Guide | | Multi-Shower Enclosures | Rimini - Napoli - Sorrento - All Models/Styles |
| Download Guide |
Other Documentation |
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